My Work

Hey guys, sorry for not updating this blog for a long time. I'm seriously busy these days, it seems like i dont have time to do anything at all.

Anyway, for those who might not know i have started work for about 1 month plus already. I started on the 5th of February with City-Link Express.

Now, City-Link Express is not a bus company, like what many of my friends thought of. It's actually a courier company. City-Link provides documents, parcels, forwarding, warehousing, air, land and sea frieght. My company (chehwah! my company!!!), is located in Glenmarie, Shah Alam. It's not that near to my place, but yea i still can drive there.

My job is basiclly, Customer Service Assitant. Whereby, i answer calls from customers who wants to know the status of the shipment. The problem is that, sometimes when there are some customers whose shipments is taking way too long either more than a day, or more than 2 days. So this is where the hard part comes, when i have to take up this case and hand it over to my person-in-charge of the region involving the caselah. Then my person-in-charge will contact with the branch to find out what's the status of this document or parcel and then will contact back the customer to inform to them the status. The normal working hours are from 8:35AM to 5:45PM.
Mostly, i wont be getting much calls from 8:35-9:15AM. On the begining of the month, my working time was changed, from 10AM to 7PM. In the whole Frontliner team (the ones who answers the calls), there will be 1 person who works from 10AM to 7PM, because to answer the calls after 5:45PM. Before my time was changed, another guy begins his work with that time, now he has left, so the boss gave me the chance to work at that time.

I'm quite thankful because, it's easier for me in many ways, i can have more sleep (7 hours), i can beat jam (but it will still happen if it rains) and i dont have to rush to work. But of course, the downpart is that, when 5:45PM comes, everybody will leave the office, leaving me with my boss only, so there's no one to talk to. Also, when the time i go to work and leave from work, i'm all alone. Speaking of alone, during my lunch time, i eat alone as well, because no one's lunch time is actually 2PM-3PM! But i do enjoy it at times, because i can choose where to go to for lunch. Another problem would be is parking, since we dont have our own parking, normally we would park outside the building, so by the time i reached my company about 9:40 something, there isn't any parking, so i'll to park somewhere far away, either at Yakult, NTN Bearing or at DHL!
Below are pictures of my workspace taken with my lousy Nokia 6680 camera.

My workplace. Can be considered one of the best place around, because it comes with the MODERN phone, instead of the others who's having the old Callmaster III which looks like a 3 telephone directory/yellow pages stacked up, laser mouse instead of the old ball mouse (yea some of them having that), a Samsung keyboard which is SAME as the one i'm using right now at home, so it's totally comfortable and it doesnt feel ackward when i hit the button.

An artistic shot of my workplace!

The side of my workplace, as you can see inside my file is the RBS '09's Graduation Testimony book, yea i read just so i can't fall asleep, it was inspiring. On the bottom left, is the headset, which i put it on my head, it works like a telephone receiver, where i dont need to pick up the receiver when the custome calls, it just beep once and i 'll have to say the magic line "Thank you for calling City-Link Customer Service, this is Melvin speaking. . . "

Our jadual waktu for the whole month. . .

Extensions Directory. You know sometimes it's real pain, when someone wants to speak to someone, and then they just wont tell you the directory or which department? So i'll have to search through this directory for that person's name, but not all gets their own directory, some will share lines, so that will make the job harder to find for the people the customer looking for.


Basicly, that's some descripiton of my job, so now you might understand what i'm doing now. Anyway i belive customer service is one good job, because they are the only ones who actually interacts and connects the customer with the company, without them then people would have problem when they want to check on something or complain about something.

Anyway, i need to go now, i was supposed to take bath 30 minutes ago, and here i am sitting and blogging. Hope i'll be able to update on somethinglah, instead of keeping this blog blank.

Me-lvin

P.S. I'm so mad right now, internet connection not good, if i on my pc, my brother cannot use, if he on his laptop, my pc cannot use, besides that my screen has penyakit kuning!! Grr!!!